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Overview

The General tab in the Product general window contains general information about the card.

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Field

Description

Manufacturer

If you have a card for the manufacturer, you can enter  enter them here.
This needs to be filled in if you are using service warranty work.

Model

The model code that is used by the manufacturer

Image File Name

The name of the file containing the product image.

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This tab contains a single field, which is where you can write a description of the product. If you prefer to work in HTML, or if someone has given you an HTML file, you can use the Design and HTML tabs at the bottom of the screen to switch between formatted and HTML text.

To have the Description upload to the web with bullet points, key in the description continuously separating each point with a space|space i.e. asasdfasdfsadf | asdfasdfasdfasdf

The | translates to a bullet point on the web.

Alternate IDs tab

Each product can have an unlimited number of alternate product codes. Those can include: 

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Field

Description

Part Product

The product ID of the part for this productid.

Is Supply Flag

Modifies the behaviour of parts such that they do start on a machine immediately when shipped, but rather wait until FM Audit and/or inbound emails signal that the supply has been installed.

There are basically two rules:
If the check box for 'is supply' is turned off, that means the part will be used and stamped with a start date as soon as the shipment is finalised. All the parts irrespective of how many supplied will be stamped with a start date.

If the check box for 'is supply'' is turned on, that means use the part based upon the triggers on the conditions from data that is fed thru either fm audit, email or external source. So if 'is supply' is on, only start the part once the toner level % or whatever triggers the next start date and end date is reached.

Warning, if you turn it on, you must ensure that your data feed is active.

Expected Meter CountA manual entry of what you expect the count to be for that meter part

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