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Overview


Excerpt

Key Features

Methods of collecting meter count information

  • Manually, phone or email the customer and type the information into the meter count run
  • Via email to the customer.

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  • generate an email batch from the meter count run. Send emails to the customers asking the customers to enter the meter count onto a web page link on the email. The link on the email allows the customer to type the count directly into Readysell. There is no need for the customer to reply to the email itself.
  • Note. We still support an older method of getting counts on emails to customers, by entry onto the email itself. But this is no longer best practice. The older procedure is generate an email batch from the meter count run. Send emails to the customers asking the customers to enter the meter count onto the email. When the customer replies to the email. The system automatically imports the meter count entered by the customer into the system.
  • Via email from the machine. Many machines can be setup to automatically send meter counts as well as other information about the machines status via email to Readysell. Readysell can automatically import the meter count as well as toner levels and other information from the emails sent by the machine
  • Via manual service orders. Meter counts can be captured when entering service order details
  • Via service orders entered using the mobile app. The mobile app can log the counts against the service order and the machine.
  • Via FMAUDIT. Once an appropriate FMAUDIT licence has been obtained. The FMAUDIT software is installed at the customers site. FMAUDIT then directly sends the meter count information to Readysell. FMAUDIT can perform other functions such as creating new machines when customers put a new machine on their network but do not tell you about it. Also to generate stationery sales for machines based on an understanding on consumables usage for the machine. See: Setting up FM Audit integration

  • Via Print Audit. The process is as per FMAudit above. See: Setting up print audit integration


The topics in this section provide you with information about how to use the Meter count runs functionality within Readysell.

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