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Create a Service Order Warranty (SRVWAR) for a machine or product that is still under warranty and charge the manufacturer for the service. 

  1. In the Navigation pane, go to Service then Service Orders.

  2. Create a service order as you do however specify these fields as follows

    1. Order Type : select Warranty (workflow changes the Type to SRVWAR)
    2. Manufacturer : select machine or product manufacturer (workflows sets Charge To to the manufacturer)

    3. Warranty Reference : enter warranty reference number 

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  3. Complete the Service Order Warranty as you would for a Service Order

     

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