Overview

Readysell implemented a simple non-trackable credit note feature using the existing sale order workflow, product and GL account set-up.

Setup

You must have a general ledger account for credit notes issued and redeemed
A product category for credit notes
A product to stand for credit note sales that must be in the credit note product category. This is usually set up as product ID: CN
A tender than must use the general ledger account for credit note redeemed and issued.

Usage

Sell the credit note product on a sale to the customer
The invoice/receipt printed should be retained by the customer as this is their only evidence that the credit note exists
When the customer wants to redeem a credit note, they must present the original printed invoice or receipt for the sale of the credit note
Your staff must retain the original invoice for the credit note to prevent it being reused
Your staff must use the full amount of the credit note as a tender on the redeeming sale
If you do not wish to give the customer any change in the form of cash and if the sale value is less than the credit note tender. You can add a product to the sale being a credit note. For the difference between the value of the sale and the value of the credit note being tendered.

Currently, there is no trackability of

customers with credit notes
credit notes already redeemed or cancelled i.e., staff must be in possession of the credit note when it is presented for redemption.

Getting Started

There are no custom buttons for this list. Refer to Common Buttons.

Field	Description
Number	This field shows the voucher number for the gift voucher
Status	The status of the gift voucher
Expiry Date	The gift vouchers expiry date
Product	This is the product for this gift voucher
Value	This field shows the value for the gift voucher
Balance	The current balance of the gift voucher