RustDesk Remote Desktop

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At Readysell, we’re always looking for ways to improve the reliability, security, and cost-effectiveness of the services we provide to you.

As part of this commitment, we’re upgrading the remote support software we use to connect to your systems—moving from TeamViewer to RustDesk.

Due to significant increases in TeamViewer licensing costs, we’ve taken the opportunity to transition to a modern, secure, and more sustainable solution—without passing any additional costs on to you.

RustDesk is a powerful, open-source remote desktop solution that allows secure access to your systems from anywhere. It’s designed with a strong focus on:

• 🔒 Security and privacy

• 🌐 Reliable remote access

• 🏢 Greater control over data

This ensures we can continue delivering fast, efficient support while keeping your business protected.

There is no cost to your business for this upgrade. It’s part of our ongoing service commitment.

We’ll take care of everything.

RustDesk will be automatically installed on all machines running Readysell as part of our regular release process—no action required from you.

The upgrade will begin over the coming weeks, with minimal to no disruption to your daily operations.

Your security remains our top priority. With RustDesk:

• 🔐 All connections are end-to-end encrypted

• 🔑 All Readysell staff use Two-Factor Authentication (2FA)

This ensures only authorised personnel can access your systems.

• If you’re using Readysell-supplied ESET Antivirus, everything will be pre-configured and ready to go.

• If you’re using other antivirus solutions (such as Windows Defender), you may need to add exceptions manually.

Tip: If you see a blue “e” icon in your toolbar, you’re already running ESET.

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Once installed, you’ll see a blue RustDesk icon in your toolbar.

Simply double-click the icon to open the application, where you’ll find:

• Your unique ID

• A one-time access password

 

 

 

 

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There’s no immediate change required.

• TeamViewer will remain on your existing machines

• However, all new systems will use RustDesk moving forward

This upgrade allows us to continue delivering high-quality support while keeping your systems secure and your costs under control.

If you have any questions or need assistance, our team is here to help.