Cancelling a sale order and/or Prepaid Order short cut

1. From the 

Navigation panel, double click on Sales then click on Orders

1. Select an

Open status order from the list

1. Click on button 

Cancel Order

1. Click on button 

Yes to confirm the cancellation in response to the pop-up confirmation window

5. Order status now shows Cancelled

You can use the Cancel Order button to cancel a part shipped order.  This means that the shipped items are invoiced but the rest of the order not yet supplied is Cancelled.

You can cancel a non shipped order meaning the whole order is cancelled and the order remains on record and can be copied from later if required.