Troubleshooting RS3 data feed issues

Owned by Sharon Harden (Unlicensed)
Last updated: Sept 16, 2022
4 min read

​If you look at the your Head Office’s data portal you will see that what your Head Office’s preferred supplier is.

​If you are unable to access your head office’s data portal to run these checks yourself, please contact your head office and ask them for access and training on how to use it.

​Additional supplier data can be updated on the products via the RS3 feed providing that those suppliers are a part of the RS3 feed.

The suppliers that are updated by the RS3 feed (providing you have the correct supplier product ID on that supplier on that product and provided that the suppliers are set up for RS3 feed and that the RS3 Product Import task is running) are:

  • Dynamic Supplies

  • General Stationery Supplies (note: this RS3 data feed does NOT update the cost price on the product supplier at all as they do not supply Readysell with their cost pricing)

  • GNS Wholesale

  • Leader Systems

  • Ingram Micro

  • Stationers Supply

Steps on how to troubleshoot the RS3 feed

Step 1 - Check your head office data portal to see if it is a head office preferred supplier or not.

If it is, then use the documentation provided by Readysell on troubleshooting why data on the product is not being updated by the data from your head office (if relevant).  Check your head office’s data portal - if the supplier is not showing in the data portal against that product in question, then that supplier you are wanting to update the product data on, is not your preferred head office’s product supplier

If the supplier is not your head office’s preferred supplier….

Step 2 - Is the supplier one of those on the list for RS3 feed

​Additional supplier data can be updated on the products via the RS3 feed providing that those suppliers are a part of the RS3 feed.

The suppliers that are updated by the RS3 feed (providing you have the correct supplier product ID on that supplier on that product and provided that the suppliers are set up for RS3 feed and that the RS3 Product Import task is running) are:

  • Dynamic Supplies

  • General Stationery Supplies (remembering they do not supply Readysell with any cost price feeds)

  • GNS Wholesale

  • Leader Systems

  • Ingram Micro

  • Stationers Supply

Step 3 - Is your supplier set up for RS3 feed?

Navigation Panel > Relationships > Cards > Look for the supplier card ID and select it

  1. click on tab Settings (on the right hand detail side)

  2. click on sub tab Supplier Settings

  3. Look at sub tab Integration

  4. Stock Service Branch Code should be filled in (If it is not - please call Readysell)

  5. Filtering out your card list to show all suppliers set up for RS3 feed allows you to see who is set up already

Step 4 - is the RS3 Product Import task running and running with no errors?

​Navigation Panel > Administration > Advanced > Tasks

  1. Search for the Task Name RS3 Product Import and select it

  2. Look at the right hand side detail

  3. Is it ticked for Enabled?

  4. If it is enabled, has it been running with no errors?

Step 5 - Are the Product Import rules set to update the product file?

Navigation Panel > Administration > Product Import Rules

In the column called Enabled, filter to show only the Enabled rules (i.e. tick the tick box)

In the column called Product Import Destination - you want to look for any that update the price book and product

When you select one by one the product destination of Product, look at the right hand side

Is the Update Buy Units and Cost ticked? If so, the cost unit and buy units will be updated if the RS3 feed from the suppliers send it through to Readysell

Step 6 - Do you have the correct supplier product ID on the product?

If it is incorrect, the product supplier information for that product will NOT update.

You must have the correct supplier product ID on the product

Step 7 - Do you have any incorrect barcodes or alternate codes on the product?

If you have the incorrect barcode on the product, it can replace your supplier code on the product with the one that they have matching that barcode. i.e. if you have 2 different barcodes on the product, each one belongs to a different supplier product id, this can cause the product to replace the correct supplier product ID against that supplier to a different one matching the secondary barcode. Remove the incorrect barcode and put the correct supplier product id against the supplier. This should fix this issue moving forward.

NOTE: my understanding is that the RS3 feed will NOT create new products and if that supplier is not on the product then it will not update the product with that supplier information unless it can match other criteria for that supplier on the product.

ALSO NOTE: Stores are given the first 15mins free for support by Readysell, therefore we would ask stores to run the above investigation before reporting RS3 feed issues.