To facilitate meter count and charge run machine's contacts need to be correctly set-up to ensure that :

This is done by using the standard Machine Contact Review view provided in Machines.


  1. From the the Navigation panel, click on Services > Machines
  2. Select  Machine Contact Review view from the top menu

  3. Review the Machines list view to ensure that the following are correct
    1. Contact Person.Email Address (this is sourced from Cards>Contacts>Email Address for the contact with Service box checked)
    2. Charge To.Account Payable Person.Email Address (this is sourced from Cards>Contacts>Email Address for the contact with Account Payable box checked)

      Contact Person.Email Address is the recipient of the meter count request email

      Charge To.Account Payable Person.Email Address is the recipient of the meter charge invoice