If the customer is set to a price level other than List pricing (i.e. Gov, s1, s2 etc), it will send to the web.
When will it send:
When you create a new customer and send the customer to the web, within 15mins the price level will send also using the task Office Brands Sync. To check if it sent, you can select the customer card, click on button Related, select Show Office Brands Messages and you can see if a background price level contract has sent after the customer was sent to the web.
When you change the price level on the customer and hit the Save button, within 15mins the price level will send also using the task Office Brands Sync
Currently, if they are on List price level, that price level will NOT send to the web but Readysell is currently working on making the List price level send to the web.
In the meantime, until the program change is made to have the price level List sending to the web, this means you will have to manually create a price level of List on the website. Please contact Office Brands and ask for their assistance. Should they ask you to create a contract of any sort, it will send the price level to the web on the contract for you.
How to check whether the price level has sent…
Select the customer card
Click on button on top ribbon Related
Select the option of Show Office Brands Messages
If there is a Create Update Contract message type and the status is Failed then the price level has not sent and you need to check the XML Response to see why it failed. If it mentions the customer buyer organistation, it means the Web Customer Name does not match exactly to the Org Entity Name in Web Admin. See documentation: Web customer name must be filled in on all customers that upload contracts to WebX
If there is a Create Update Contract message type and the status is Success then the price level has sent to the web, you need to then send an email to Office Brands Support Team using the email address of:
support@officebrands.com.au
In the email, explain what the problem is, and also include the below information:
the Customer Card ID
the customer’s User ID they use to log into your website
the customer’s password they use to log into your website
the Web Customer Name (which is the Organisation Entity Name from Web Admin that should be on the customer’s card, tab Settings, sub-tab Customer settings, sub-tab Web Integration, in the Web Customer Name field)
you will need to send a screenshot of this whole window with the most recent message selected showing on it
Copy the whole XML Request from the most recent message from the tab XML Request on the right-hand side. (i.e. right-click anywhere on that right-hand side, choose the Select All option, then right-click again and select Copy), then on the email under the screenshot, type XML REQUEST and then paste that XML Request information
Copy the whole XML Response from the most recent message from the tab XML Response on the right-hand side. (i.e. right-click anywhere on that right-hand side, choose the Select All option, then right-click again and select Copy), then on the email under the screenshot, type XML RESPONSE and then paste that XML Response information
Your email should look something like this…
Email To: support@officebrands.com.au
Subject: Price Pending coming up on all products when customer logs into our website
Hi Office Brands Support Team,
When the customer, listed below, logs into our website, they see price pending on all the products.
Customer card ID in Readysell:
Customer web user id:
Customer web password:
Customer’s Web Customer Name (Org Entity Name):
Screen shot of the Office Brands Message window
XML REQUEST
Pasted XML Request data
XML RESPONSE
Pasted XML Response data
Kind regards
staff member’s name
store they are calling from
best phone number for Office Brands Support Team to contact them on
Please feel free to copy the above and paste into the email so you can start filling in what is required.