Product Pricing and information does not match the web or what is on the Office Brands Data Portal

You will need to run several checks to find out where the problem is.

You need an example product to work with and will need the following information

1. Product ID
2. Price as it shows in Readysell
3. Price as it shows on the web
4. Price as it shows on the Office Brands Data Portal

Steps

1. In Readysell bring up the following modules
   1. Price Book
      1. Search for and find that product
   2. Products
      1. Search for and find that product
   3. Product Import Rules
   4. Product Import Audit
      1. Change the filter to All Audit Records
      2. On the Product column, search for and find that product (if it exists, it will show the results)
      3. Change the filter on the column Field to filter out and show just the specific field you are after (e.g. List Price)
   5. Tasks
      1. Office Brands Product Import
         1. Check that the import task is running with no errors
      2. Office Brands Sync
         1. Check that the task is running with no errors
2. Bring up your website in internet explorer
   1. Search for and find that product
   2. Note down the pricing displayed or if it says price pending
3. Office Brands Data Portal
   1. Search for and find that product
   2. Note down the pricing or relevant field of information that is incorrect at the Readysell or website end