Page Comparison

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1. Open up Readysell
2. Open up Sales
3. Click on Orders
4. Make sure the filter at the top shows All Sales Orders or All Sales Orders and Quotes
5. Make sure the Reference Number column is on the list window and use this Reference Number field to search for the websphere order number
6. If the order does not exist, follow on with the steps below.

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For normal web orders - check the Office Brands Messages window

1. Open up Administration
2. Open up Advanced
3. Click on Office Brands Messages
4. Make sure the XML Message column is on the list window and use this XML Message field to search on the websphere order number using a wildcard search in front of the number (i.e. %123456789)
   1. If the order exists in the Office Brands Messages, 
      1. If it shows a Source Code (this is the sales order number in Readysell 8) then it is an existing sales order in Readysell Sales orders module - go back to the sales orders module and find that sales order.
      2. If it does not show a source code then:
         1. It is quite possible that one of the staff members at your site has deleted the order out of the sales orders module for some reason
         2. It struck a problem creating the sales order in Readysell 8 Sales Orders module
         3. To resolve this - select the web order, click on the button Re-Execute Message at the top of the window and this will push the order into the sales order module.
   2. If the order does not exist, follow on with the next steps.

For Booklist orders - check the Messages log

1. Open up Relationships
2. Click on Messages
3. Add column (if it's not already there) Message Type
4. Filter to show Api
5. Subject is Create Order
6. Add column Message
7. search for %123456       (whatever the web order number is)
8. If it is found, it should have come through to Readysell.
9. If it is not found, please contact Office Brands and advise that you've followed Readysell's instructions and now the next step is for them to look into this for you.

Orders NOT being received by Readysell: Office Brands will need to advise as Readysell can no longer access their MonitorPro program.

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