Page Comparison

...

1. Product ID
2. Price as it shows in Readysell
3. Price as it shows on the web
4. Price as it shows on the Office Brands Data Portal

Steps

1. In Readysell bring up the following modules
   1. Price Book
      1. Search for and find that product
      2. Check what that field says in comparison to the Office Brands data portal
      3. Screen print it it if you think you are going to require Readysell's help on this.
   2. Products
      1. Search for and find that product
      2. Check that on tab Settings, what tick boxes you have flagged to ignore product information being updated.  If the tick box is on, that piece of information will never update on the product.
      3. Screen print it it if you think you are going to require Readysell's help on this.
   3. Product Import Rules
      1. Refer to documentation How to know if you are on automatic price updates
      2. Check what fields you have flagged to update on the enabled tasks
      3. Screen print it it if you think you are going to require Readysell's help on this.
   4. Product Import Audit
      1. Change the filter to All Audit Records
      2. On the Product column, search for and find that product (if it exists, it will show the results)
      3. Change the filter on the column Field to filter out and show just the specific field you are after (e.g. List Price)
      4. Screen print it it if you think you are going to require Readysell's help on this.
   5. Tasks
      1. Office Brands Product Import
         1. Check that the import task is running with no errors
      2. Office Brands Sync
         1. Check that the task is running with no errors
2. Bring up your website in internet explorer
   1. Search for and find that product
   2. Note down the pricing displayed or if it says price pending
   3. Screen print it if you think you are going to require Readysell's help on this.
3. Office Brands Data Portal
   1. Search for and find that product
   2. Note down the pricing or relevant field of information that is incorrect at the Readysell or website end
   3. Screen print it it if you think you are going to require Readysell's help on this.

• If you can find where the issue is, (i.e. you had a field flagged to ignore that piece of information on the product), make the relevant change and the system will update that field the following night (if the task Office Brands Product Import is set to run every night)
• If you cannot find where the issue is that is causing this, please create a ticket / or send an email to support@readysell.com.au
  • Advise what the problem is.  (i.e. the sell pricing in Readysell does not match the price on the office brands data portal for product abc123, or the buy units in Readysell do not match the RQ on the Office Brands Data Portal for product abc123, or the Minimum Order quantity in Readysell does not match the minimum order quantity on the Office Brands Data Portal for product abc123)
  • Advise what the product code is
  • Advise what is showing on the product file in Readysell that you believe is wrong
  • Advise what is showing in the price book file in Readysell - is it also wrong
  • Advise what is showing on the Office Brands data portal
  • Include all screen prints from above steps so we can see what you've found so far on your system (we may be able to provide you with a quick answer this way)