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- Open up Administration
- Open up Advanced
- Click on Office Brands Messages
- Make sure the XML Message column is on the list window and use this XML Message field to search on the websphere order number using a wildcard search in front of the number (i.e. %123456789)
- If the order exists in the Office Brands Messages,
- If it shows a Source Code (this is the sales order number in Readysell 8) then it is an existing sales order in Readysell Sales orders module - go back to the sales orders module and find that sales order.
- If it does not show a source code then:
- It is quite possible that one of the staff members at your site has deleted the order out of the sales orders module for some reason
- It struck a problem creating the sales order in Readysell 8 Sales Orders module
- To resolve this - select the web order, click on the button Re-Execute Message at the top of the window and this will push the order into the sales order module.
- If the order does not exist, follow on with the next steps.
- If the order exists in the Office Brands Messages,
Orders NOT being received by Readysell:
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Office Brands will need to advise as Readysell can no longer access their MonitorPro program.
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This Monitorpro step should needs to be completed by Readysell Office Brands staff only. If you need assistance, please c/wiki/spaces/POS/pages/1278687. All other parts of this document are able to be carried out by the store. Readysell Office Brands will need examples of the missing web order numbers, the time and date they came in. |
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Go to Monitor Pro at http://monitorpro.officebrands.com.au/
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Email Templates
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Use one of the email templates below if you need to report to Office Brands or Readysell about an order that did not process properly. The support teams are more effective if they receive all the information they need. Using those email formats will increase the chance that your enquiry is processed as quickly as practical. |
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