Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

There are instances where a service order is Create a Service Order Warranty (SRVWAR) for a machine or product that is still under warranty and the manufacturer is to be charged and charge the manufacturer for the service

  1. In the Navigation pane, go to Service then Service Orders.
  2. Create a service order as you do however specify these fields as follows

    1. Order Type : select Warranty (workflow changes the Type to SRVWAR)
    2. Manufacturer : select machine or product manufacturer (workflows sets Charge To to the manufacturer)
    3. Warranty Reference : enter warranty reference number 

      Expand
      titleShow me

       Image Added 

       

  3. Complete the Service Order Warranty as you would for a Service Order