There are instances where a service order is Create a Service Order Warranty (SRVWAR) for a machine or product that is still under warranty and the manufacturer is to be charged and charge the manufacturer for the service.
- In the Navigation pane, go to Service then Service Orders.
Create a service order as you do however specify these fields as follows
- Order Type : select Warranty (workflow changes the Type to SRVWAR)
- Manufacturer : select machine or product manufacturer (workflows sets Charge To to the manufacturer)
Warranty Reference : enter warranty reference number
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Complete the Service Order Warranty as you would for a Service Order