Overview

Readysell implemented a simple non-trackable credit note feature using the existing sale order workflow, product and GL account set-up.

Setup

• You must have a general ledger account for credit notes issued and redeemed
• A product category for credit notes
• A product to stand for credit note sales that must be in the credit note product category.  This is usually set up as product ID: CN
• A tender than must use the general ledger account for credit note redeemed and issued.

Usage

• Sell the credit note product on a sale to the customer
• The invoice/receipt printed should be retained by the customer as this is their only evidence that the credit note exists
• When the customer wants to redeem a credit note, they must present the original printed invoice or receipt for the sale of the credit note
• Your staff must retain the original invoice for the credit note to prevent it being reused
• Your staff must use the full amount of the credit note as a tender on the redeeming sale
• If you do not wish to give the customer any change in the form of cash and if the sale value is less than the credit note tender. You can add a product to the sale being a credit note. For the difference between the value of the sale and the value of the credit note being tendered.

...

Movements Tab

...