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- In Readysell bring up the following modules
- Price Book
- Search for and find that product
- Check what that field says in comparison to the Office Brands data portal
- Screen print it it if you think you are going to require Readysell's help on this.
- Products
- Search for and find that product
- Check that on tab Settings, what tick boxes you have flagged to ignore product information being updated. If the tick box is on, that piece of information will never update on the product.
- Screen print it it if you think you are going to require Readysell's help on this.
- Product Import Rules
- Refer to documentation How to know if you are on automatic price updates
- Check what fields you have flagged to update on the enabled tasks
- Check to see if you have it set to Override Primary Supplier (if you have not, then the system will never set your store to have the same primary product supplier as Office Brands - This is okay if you are not in the NSW state.)
- Screen print it it if you think you are going to require Readysell's help on this.
- Product Import Audit
- Change the filter to All Audit Records
- On the Product column, search for and find that product (if it exists, it will show the results)
- Change the filter on the column Field to filter out and show just the specific field you are after (e.g. List Price)
- Screen print it it if you think you are going to require Readysell's help on this.
- Tasks
- Office Brands Product Import
- Check that the import task is running with no errors
- Office Brands Sync
- Check that the task is running with no errors
- Office Brands Product Import
- Price Book
- Bring up your website in internet explorer
- Search for and find that product
- Note down the pricing displayed or if it says price pending
- Screen print it if you think you are going to require Readysell's help on this.
- Office Brands Data Portal
- Search for and find that product
- Note down the pricing or relevant field of information that is incorrect at the Readysell or website end
- Screen print it it if you think you are going to require Readysell's help on this.
- Office Brands Management Centre
- Search for and find that product
- Note down the pricing or relevant field of information that is incorrect at the Readysell or website end
- Screen print it it if you think you are going to require Readysell's help on this.
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