Page Comparison

...

1. Open up Relationships
2. Click on Messages
3. Add column (if it's not already there) Message Type
4. Filter to show Api
5. Subject is Create Order
6. Add column Message
7. search for %123456       (whatever the web order number is)
8. If it is found, it should have come through to Readysell.
9. If it is not found, please contact Office Brands and advise that you've followed Readysell's instructions and now the next step is for them to look into this for you.

Is the task that is a backup to the api running as it checks for any missing web orders every 15mins

1. Navigation Panel > Administration > Advanced > Tasks
2. Select and at task Office Brands Sync
3. Look at the Logs tab on the right hand side of the window for any errors.
4. If there are errors, please contact Readysell.  If not, please contact Office Brands.

Orders NOT being received by Readysell: Office Brands will need to advise as Readysell can no longer access their MonitorPro program.

...